TERMS & CONDITIONS
1RULE UK
TERMS AND CONDITIONS VERSION 2.0 04-07-2023
1. OVERVIEW
1.1 The terms and conditions set out below, together with the provisions set out on the Membership Agreement {the ‘Terms’) apply to the studio membership contract between “you” {the member named on the Membership Agreement attached) and “us”, 1Rule UK Ltd (company registration number 14189674) as from the Membership Valid from date set out on the Membership Agreement.
1.2 By signing the Membership Agreement you are agreeing to become a member of 1Rule UK Ltd and be bound by the Terms.
1.3 As a member/pay as you go user, you agree to provide a recent photograph/unique I.D. for the purposes of your membership and at all times follow our in-house rules, which relate to your use of our studio and your behaviour in our studio. Identification must be provided upon request.
1.4 14 day free trial offer – This 14 day trial can only be used once per member. No other registered e-mail address can be used under the same personal details. Duplicate applications for this offer will be declined immediately.
2. PAYMENTS / FINANCIAL COMMITMENT
2.1 You will pay your membership/class fees in accordance with the payment option selected by you on the Membership Agreement attached, being either:
- Rule Annually – One off payment. Term runs for 12 months from date of payment
- Rule Monthly – 6 monthly recurring payment contract
- Pay as you go credits (pay per class or bulk buy).
2.2 If you fall behind with your membership fees and this is not caused by a bank error, we may charge reasonable administration fees or suspend or cancel your membership and we may pass your details to a debt-collection company to recover any outstanding payments.
2.3 Rule Monthly Membership – You are bound by the terms of financial commitment from the date of purchase up until the last (sixth) payment where your monthly fee will be applied for and taken each month. Please note your financial commitment still required if you cancel set out in “CANCELLATION.”
2.4 If you pay your membership fees monthly by recurring payment your membership will automatically continue until the expiry date set out 6 months from date of purchase.
2.5 If your monthly payment is cancelled or does not clear, we will automatically re-apply to take the payment. If the payment does not clear we may refuse you entry to our facilities and/or we may at our discretion apply additional charges of up to £25 “administration charge” for rejected payments.
2.6 Revising the price of your membership fee: we will give you at least 30 days’ notice of any change in membership/class fees applicable to you. Any change to the price of the 1Rule UK Ltd Monthly Membership will not affect the price you pay until the end of your monthly membership period. Please note your right of cancellation set out in “CANCELLATION.”
2.7 Pay as you go class payment will be applied for and taken at the time of booking. Please allow 3 working days for the transaction to show as processed in your bank account.
2.8 Pay as you go user: Pay as you go validity periods apply as follows and must be used within this timeframe. Failure to do so will result in online credit to your account being zeroed:
1 Session – £9 – 30 days
5 Sessions – £43 – 30 days
20 sessions £80 – 60 days
3. CANCELLATION/REFUNDS
3.1 Monthly Option: During the membership agreement you are financially committed to make your monthly payments up until expiry and where six monthly payments have been applied for and taken each month. Any cancellation outside of the cooling off period (14 days) will be charged.
3.2 Annual Option: Cancelling your annual membership inside of your 12 months will only be considered on a case by case basis and may result in you not receiving a refund.
3.3 1Rule UK Ltd can cancel your membership/refuse participation if: you have seriously broken the club rules or any terms of this contract; you do not pay any fee or charge within seven days of the date it was due, and we have written to you and given you a further 14 days to pay (so the fee or charge is more than 21 days late); 1Rule UK Ltd Leisure permanently closes (if this happens, we will refund any membership fees you have paid upfront for a period of membership that has not yet been completed), or for any other reason if we consider it necessary to end your contract.
3.4 Requests to cancel your membership should be made via e-mail, or in person at the studio. 1Rule UK Ltd do not accept cancellation requests by telephone. Studio opening hours are Monday
to Friday 9.00 a.m. to 8.30 p.m, Saturday 8.00am to 10:00am, Sundays 8:00am to 10:00am, Bank Holidays CLOSED.
3.5 Annual/Monthly Member/pay as you go user class cancellation:
Cancellations must happen at least 8 hours prior to the class time so that we can fill the space with a customer on the waiting list. Failure to do so will result in no refund for pay as you go/or warning/penalty notification for annual/monthly members. Refunds will be considered at 1Rule UK Ltd’s discretion for any other circumstances.
3.6 Memberships and pay as you go purchases can be cancelled within 14 days of the purchase date and a full refund will be processed minus any credits used. Any cancellation after the 14 day cooling off period will entitle a full refund minus a cancellation fee, or financial commitment to pay your remaining monthly payments under the Rule Monthly Membership.
3.7 On occasion it may be necessary for a class to be cancelled or for the class type or instructor to be changed. 1Rule UK Ltd reserves the right to do this at any time. Where possible advance notice to those members who have booked the affected class will be given, however this may not always be possible.
3.8 Members who continually book and then cancel may receive a warning, lose the facility to book classes, or have their online membership account suspended.
4. IN HOUSE RULES
4.1 You must conduct yourself in a well-mannered fashion at all times. We may cancel your membership immediately should you harass, threaten or abuse our staff or members of 1Rule UK Ltd, maliciously damage our property, or should you commit any illegal act whilst on our facilities.
4.2 Respect the privacy and personal space of other members.
4.3 Respect the rights of all participants regardless of their gender, ability, cultural background or religion.
4.4 Members should not participate under the influence of alcohol/drugs. 1Rule UK Ltd reserve the right to refuse entry for persons under the influence of alcohol/drugs.
4.6 1Rule UK Ltd do not take any responsibility for members’ own personal property and possessions. Members leave their possessions in the studio at their own risk.
4.7 Use of Equipment – Members should not tamper/damage equipment in any way. Failure to adhere to this rule will result in immediate cancellation of membership/class participation. If any equipment appears to be damaged or faulty, please report this to your instructor immediately.
5. GROUND RULES
5.1 Any contents left in owners vehicles is left at their own risk. 1Rule UK Ltd does not take any responsibility to damage of any vehicle.
5.2 Showers to be left clean and tidy after use.
5.3 1Rule UK Ltd members have full access to the Venue16 bar facilities. No kit bags are to be left in the bar area.
6. LIABILITY
6.1 You agree that attendance at or use of any such classes, activities, or other services is solely at your own risk. In no event shall 1Rule UK Ltd be liable for any injury, loss, claim, damage or any special, exemplary, punitive, incidental or consequential damages of any kind, whether based in contract, tort or otherwise, which arises out of or is any way connected with a user’s attendance or participation in a class, service or appointment made through the site, or the performance or non-performance in connection with the services.
6.2 If injured during a class, please seek immediate help from your instructor. Further assistance can be provided by the on duty first aider. The first aid kit is located at reception.
6.3 You are responsible for ensuring that you are properly equipped and that your state of health and physical condition is such as not to involve any risk to you or any other person making use of our facilities. 1Rule UK Ltd will not take any responsibility for injury as a result of non-disclosure or improper use of our equipment. If you use any piece of equipment supplied by us, you must be competent in its use or have received instruction by a member of our staff.
6.4 The minimum age for participants is 18 years old. Anyone under the age of 18 must be accompanied by their parent/guardian.
7. DATA AND PERSONAL INFORMATION
7.1 Your personal details will be stored securely on our computer database in line with the Data Protection Act 1998 (DPA) and used/shared only within the 1Rule UK Ltd employees.
7.2 We will analyse your purchase history to provide you with relevant and personalised offers, information and advice if you opt to receive communications from us.
7.3 Data will only be collected and used upon your consent. Completing and registering online and selecting that you have read and understood the 1Rule UK Ltd terms and conditions confirms you are happy for us to record your personal information.
7.4 If a request to cancel is received all personal data will be deleted and won’t be accessible again. A new form will need to be completed and new data will be captured if a participant wishes to re-join.
7.5 You have the right to get a copy of the information held about you at any time. Please contact a member of the management team for this to be actioned. Please note that a fee will be charged for you to access this information.
8. CLASS BOOKING
8.1 All classes can be booked online via the Teamup Members App. Booking is based on a first come first served basis.
8.2 As a service standard we recommend that you book online to guarantee your place in the class. Advanced bookings can be made anything up to 30 days in advance.
8.3 Classes cannot be booked for more than one person at any one time.
8.4 Advanced bookings are to be made in our members area on the Teamup members app. All members registered to the 1Rule UK Ltd Teamup members app will have full access to our 30 day calendar to book classes.
8.7 Bookings cannot be made via telephone or e-mail.
8.8 By accessing and using the class booking system you indicate that you accept the terms and conditions of the website.
8.9 Members on the reserve list will be placed on the register if a space becomes available in the order of reservation and will receive an e-mail and text notification confirming this.
9. ONLINE WORKOUTS
9.1. 1Rule UK Ltd take no responsibility in you taking part in voluntary home workouts. You will take part at your own risk ensuring the area where you work is safe to use. Do not take part if you suffer from any injury that may cause pain when you exercise. It is up to you to take responsibility for your own safety measures during these exercise classes.
9.2. The classes provided are by qualified instructors in their class type.
9.3. It is up to you to ensure you have a strong internet connection for best viewing. Please use a computer/iPad with camera for best viewing and for the instructor to be able to see you to help with form and technique to ensure you are exercising safely and effectively.
